Privacy Policy

Sparkle Home Cleaning (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information collected through our website and services. This Privacy Policy explains what information we collect, how we use it, when we share it, and your choices. We operate in Pune and provide home and office cleaning services including deep cleaning, kitchen and bathroom sanitising, sofa and carpet shampooing, and move-in/move-out cleaning for families and small businesses.

What Information We Collect

• Contact details: name, email address, phone number, and postal address when you request a quote or book a service.
• Service details: information about the property, type of cleaning service, service dates, and any special instructions or access requirements.
• Payment information: transaction details and billing information collected via our secure payment processor (we do not store full payment card numbers on our servers).
• Electronic data: IP address, browser type, device information, and pages visited on our site through server logs and analytics tools.
• Communications: records of your communications with us, including emails, messages, and feedback or reviews you provide.

How We Use Your Information

• To provide and manage cleaning services, process bookings, and communicate appointment details.
• To process payments, issue receipts, and prevent fraud.
• To respond to inquiries, customer service requests, and to send service-related notifications.
• To improve our website, services, and customer experience through aggregated analytics and feedback.
• To comply with legal obligations and to protect our legal rights in the event of disputes.

Cookies and Tracking

We use cookies and similar technologies to collect electronic data about how you use our website. Cookies help with basic site functionality, session management, and analytics. You can control cookie settings through your browser and opt out of certain analytics tracking. Disabling cookies may affect site functionality.

Data Sharing and Disclosure

• Service providers: we share necessary information with trusted third-party providers who assist with payments, bookings, communications, and analytics.
• Legal requirements: we may disclose information to comply with applicable laws, respond to lawful requests, or to protect our rights, safety, or property.
• Business transfers: in the event of a merger, sale, or asset transfer, customer information may be transferred as part of the transaction.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your Rights

• Access and correction: you may request access to or correction of your personal information we hold.
• Deletion: you may ask us to delete personal information, subject to legal or contractual obligations to retain certain records.
• Opt-out: you may opt out of marketing communications by following the unsubscribe instructions in messages or contacting us directly.
• To exercise these rights or for other privacy requests, contact us at the email below.

Contact

If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact:

Sparkle Home Cleaning
Email: qa-builder@neweb.ai

We may update this Privacy Policy from time to time. We will post the revised version on our website with an updated effective date.